A1 ComputaFix - FAQs Service Charges

What can I expect to pay for your services?

Service charges are based on an hourly rate, though I am often able to quote a fixed charge in advance once the scope of the work is known. These quotes are based on the amount of time that I expect the job to take.

The charge for services is $60/hour, but is subject to a fair price test (see below.

What is the Fair Price Test??

I always apply a fair price test. At my discretion, I may reduce the overall charge if:

The job took longer than it should have, and the charge is disproportionate to the actual outcome.
The problem was only partially fixed.

If I was unable to identify the problem at all and have added no value, there will be no service charge. If I propose a fix to a problem but you choose not to proceed, I will make an appropriate charge for the diagnosis, normally $40 or less. I will always try to ensure that charges are fair both to you and to myself.

Is there a call-out charge?

Most services are most cost-effectively done at my premises where I have specialist equipment and can work on multiple jobs simultaneously, and I would normally ask you to bring your equipment to me. Where on-site work is unavoidable I charge according to your proximity to my base in Duncraig, approximately as follows:

Up to 2 km => $20
Up to 5 km => $40
Over 5km => TBA

Unless otherwise specified, this charge is levied per visit to your home or premises.